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Our Process

Discover our comprehensive and seamless 10-step customer order process, designed to guide you effortlessly from the initial inquiry to the realization of your dream Modular Home Extension, Granny Annexe or Garden Room. Our process ensures that every aspect of your order is thoroughly taken care of, giving you peace of mind and a hassle-free experience from start to finish.

At first glance, the process may seem extensive, but rest assured that each step has been carefully crafted to guarantee the perfect outcome. We understand the importance of ensuring that our product not only meets, but exceeds your expectations. That's why we've created this in-depth customer journey - to ensure that the final product is precisely what you need, expertly installed within the agreed timeframe, and engineered to the pinnacle of excellence. 

1

Enquiry

To start your exciting OffPOD journey, be sure to enquire via one of our methods below:

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Your inquiry, no matter how detailed or vague, is always welcome. If you're uncertain about what you want, don't worry, we've got you covered. Our team of talented designers and architects are ready and eager to assist you in bringing your dream Home Extension, Annexe, or Garden Room to life. 

Customer ordering a steel frame garden room
Client speaking with customer about metal frame garden room

2

Consultation

After receiving your inquiry, a dedicated member of the OffPOD team will reach out to you and get the ball rolling. Whether you prefer a personalised phone call, a virtual video chat, or a hands-on site visit, we'll work with you to find the best approach that suits your unique needs and preferences

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The consultation is a crucial opportunity for you to gain a comprehensive understanding of the OffPOD philosophy and for us to fully grasp your specific needs and requirements. Together, we'll work towards creating a bespoke Modular House Extension, Granny Annexe or Garden Room that is tailored to your exact specifications and exceeds your expectations. 

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Take comfort in the knowledge that OffPOD offers a comprehensive, one-stop turnkey solution that covers every aspect of the project, from planning applications to building regulations and even demolition work if necessary. Our aim is to make the process as seamless and convenient as possible for you, and we understand that many of our clients appreciate the convenience of keeping everything under one roof

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3

Initial Quote

After the consultation, it's time for us to get to work, generating your bespoke quote using the details gathered from our recent discussions. 

 

The initial quote will detail a full breakdown of what's included and the Terms & Conditions to ensure full transparency right from the start.

 

Amongst many other things, we pride ourselves on efficiency. Buying an OffPOD Granny Annexe or Modular House Extension is an exciting time, and we don't like to keep our customers waiting around. As long as there is nothing too technical about your build you will have your price within 48 hours!

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Close up of steel framed garden room quotation form
surveyor taking notes on steel frame garden room

4

Site Survey

The site survey is a vital stage of the process, as it allows us to fully understand the build conditions, such as the foundation requirements, electrical installations,  site access, any hazards or obstruction. 

 

By completing a site survey we ensure there aren't any unwanted surprises that will slow down the building of your garden room.  What we really love about site surveys is the chance to meet our future clients and build lasting relationships. We cant wait to meet you!

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5

Final Quote

Following the site visit, we will amend and finalise the quote if need be. Now it's time for you to decide if we are the right people for the job..... we hope we have made a good impression!  

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If you are completely happy with the quote and would like to secure your OffPOD build, we will require a 30% deposit. We can then give you an installation date and it's time for the countdown to begin! 

Business document - Quotation. Paper for sign. Quotation on white background
Steel frame garden room with bifold door and full length window next to swimming pool

6

Order Package

Upon receiving the deposit, things really start heating up. We will get straight to work on your order package, which will include the following details:

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  1. Full technical drawings 

  2. Professional exterior & interior renders (Very Exciting)

  3. Order

  4. Terms & Conditions

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This is the stage where we go through more of the finer detail, such as where the sockets & light placement,  window and door locations etc. 

7

Order Review

Once you are happy with the details in the order package, especially the technical drawings, it's time to sign off the order.

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From this stage, it normally takes 8-12 weeks for the installation to be completed.  

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Interesting Fact- Over 20% of OffPOD build dates are actually brought forward. A surprise which most people welcome!

Customer completing contract for a garden room with side shed
Steel frame garden room being manufactured in the uk

8

Manufacture

Now that we have your order and the technical drawings signed off, the steel frame can be precisely manufactured and fabricated in modules off-site.  

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Within a week of your order package being signed of all materials for your Granny Annexe Or Modular House Extension should be ordered,  labour allocated to your build, and bespoke steel frame being processed.  Things are now really starting to take shape!

9

Install

This is usually the most exciting time for our customers, as they finally get to see the product they have been eagerly anticipating.

 

The build process typically takes around 5-6 weeks, though this can vary depending on the size and complexity of the project. During this period, our team will be working diligently to ensure every detail meets your expectations, from the initial framework to the final touches. We will keep you updated throughout each stage to make sure you are fully informed and satisfied with the progress.

 

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Installers building and L shaped garden room in crawley
Corner garden room with black composite decking in the summer

10

Final Sign-Off

It's handover day! This is the final stage in the process, where we take you for a walk around the building to ensure you are happy with every aspect, which we are sure you will be,

 

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Once you are happy, and only if you are happy it's time for you to take the keys and move in. How exciting!

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So whether it be a Granny Annexe or House Extension, it's now yours to enjoy.

Our Promise to All Our Customers

1. Our prices will never change halfway through a job. The price is the price*.

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2. You can count on our team to be fully dedicated to your project, ensuring continuous and uninterrupted service throughout the day.

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3. Effective customer service and communication are essential for the smooth execution of our projects. 

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4. We have really pushed ourselves to deliver a high-quality product at the best price. Built to last and built to enjoy.

night view of garden rooms

Lets create your dream garden room.
Tell us about your project today.

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